Terms of Service

Last updated: May 22, 2026

These Terms of Service govern your use of Marketel's booking engine and front desk software ("the Service"). By using the Service, you agree to these terms.

1. The Service

Marketel provides a direct booking engine and front desk management tool for independent hotels. We host your booking page, process guest reservations, and provide management tools accessible via your Front Desk PIN.

2. Subscription & Billing

• The Service costs $149 per month, billed monthly via Stripe.
• You can cancel anytime from your Front Desk settings or by contacting support.
• Cancellation takes effect at the end of your current billing period.
• No refunds for partial months.
• We reserve the right to change pricing with 30 days notice.

3. Your Responsibilities

• You are responsible for the accuracy of your hotel information, room details, rates, and availability.
• You are responsible for fulfilling reservations made through your booking engine.
• You must keep your Front Desk PIN secure.
• You must not use the Service for illegal purposes.

4. Guest Payments

Guest card authorizations ($0 holds) are processed through our Stripe account. We do not charge guests — the hold verifies their card and protects against no-shows. You collect payment directly from guests at check-in.

5. Availability & Uptime

We aim for 99.9% uptime but do not guarantee it. We are not liable for lost bookings due to downtime, technical issues, or third-party service failures (Stripe, hosting providers, etc.).

6. Content & Data

• You retain ownership of your hotel content (photos, descriptions, rates).
• You grant us a license to display this content on your booking engine.
• Guest data (names, emails, phone numbers) is shared with you for reservation fulfillment.
• We may use anonymized, aggregated data for analytics and product improvement.

7. Termination

We may terminate your account if you violate these terms, engage in fraudulent activity, or fail to pay. Upon termination, your booking engine will be deactivated and your data retained for 30 days before deletion.

8. Limitation of Liability

Marketel is not liable for indirect, incidental, or consequential damages. Our total liability is limited to the amount you paid us in the 3 months preceding the claim.

9. Changes to Terms

We may update these terms. We'll notify you via email for material changes. Continued use after changes constitutes acceptance.

10. Contact

Questions about these terms: [email protected]