Privacy Policy

Last updated: May 22, 2026

Marketel ("we", "us", "our") operates the bookmarketel.com website and related services. This page informs you of our policies regarding the collection, use, and disclosure of personal information.

Information We Collect

We collect information you provide directly:

• Email address (when you start a free setup)
• Phone number (when you activate your account)
• Hotel name, address, and room details (to build your booking engine)
• Payment information (processed securely by Stripe — we never store card numbers)

We also collect information from your guests when they book through your engine:

• Guest name, email, phone number
• Booking dates and room preferences
• Payment card authorization (processed by Stripe)

How We Use Your Information

• To provide and maintain your booking engine and front desk software
• To send booking confirmations to your guests
• To send you notifications about new bookings
• To communicate with you about your account (welcome emails, PIN resets, support)
• To process payments via Stripe

Data Sharing

We do not sell your personal information. We share data only with:

• Stripe — for payment processing
• Brevo — for transactional emails (booking confirmations, welcome emails)
• Vercel/Render — for hosting infrastructure

Data Security

We use industry-standard security measures including HTTPS encryption, hashed PINs (SHA-256), and secure database connections. Payment data is handled entirely by Stripe and never touches our servers.

Data Retention

We retain your account data for as long as your subscription is active. If you cancel, we retain data for 30 days before deletion. You can request immediate deletion by contacting us.

Your Rights

You can:

• Access your data through your front desk dashboard
• Update your information at any time
• Delete your account by contacting support
• Export your booking data by contacting support

Cookies

We use essential cookies for authentication (PIN storage) and analytics cookies (Meta Pixel) for advertising optimization. You can disable cookies in your browser settings.

Contact

For privacy questions: [email protected]